—Cisco Unity Connection
voicemail.can be used with PABX system can be communicating with TIMG(T1 to sip) OR PIMG(port 8 analogue ports)
Users can be imported via manual, CSV, CUCM, LDAP
Uses the protocol SCCP (Skinny) or SIP. to communicate with CUCM
//Setting up voicemail using SCCP
SCCP OVerview
Voicemail Profile
|
Voicemail Pilot
|
Hunt Pilot
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Hunt list
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line group
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/ \
VMPort1 VM Port 2
—Wizard process – SCCP Part 1
1. CUCM -> Administration -> Voicemail ->Cisco Voicemail Port wizard
2. Enter a name (Must match on the unity server)
3. Make sure entry exsists in DNS for CiscoUM1
4 Make sure DNS is set in CLI
– Set network dns primary <ip>
3. Enter the amount of ports to Add (one for each line to take VM’syou want to have available)
4. Enter begining port number. Check the box to create a line group. eg 9001
5. Finish
6. CUCM -> Administration -> Voicemail ->Voicemail Pilot- > Add
7. Enter the number for your voicemail IE 9000 + Make this the default Voice mail pilot.
8. CUCM -> Administration -> Voicemail ->voicemail mail Profile
9. Set your Message waiting indicator Advanced Features -> voicemail -> Message
waiting indicators -> Add new
10. Add 9001 for MWI on, Add 9002 to turn MWI off
11. Enter a name + Enter a voicemail pilot + Make this default
12. create line group, Call routing -> Hunt/Route -> Line group
-Add lines create from the wizard process in step 3
13. If you didnt in the wizard create a Hunt list
Call routing -> Hunt/Route -> Hunt List
Add Line group from step 10
14. Create your pilot
Call routing -> Hunt/Route -> hunt pilot eg 9000
select hunt list -> this was created in step 11
15. Under the line on the device, select the default voicemail profile, this
is used for people calling the extension
– set the busy forward to voicemail
– set the no pickup time till voicemail.
—SCCP Voicemail – Part 2
1. ON the Cisco Unity Server > Telephony integrations -> Phone System -> Add NEW
2. Telephony Integrations -> Port Group -> Add New. Enable MWI.
Select SCCP You will need to enter in the prefix of the ports
“CiscoUM-VI”
3. Telephony Integrations -> Ports -> Add new -> Assign to “Phone System”
4. Create the user “Users -> Users” -> Add New
5. Set a PIN Under Edit “Change Password”, set the extension
//SIP Overview
Voice mail Profile
|
Voice mail Pilot
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Route Pattern
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SIP TRUNK
SIP Voicemail – Part 1
1. CUCM -> Administration -> Device -> trunk -> New
2. Type SIP trunk
3. Enter Destination Address (Unity Server)
(Below instead of hunt group process created for SCCP)
4. Setup the route pattern CUCM -> Administration -> Call routing -> route Pattern
5. Route Patter 9xxx + Select SIP Trunk(Gateway/Route List)
6. CUCM -> Administration -> Voicemail ->Voicemail Pilot- > Add
7. Enter the number for your voicemail IE 9000 + Make this the default Voice mail pilot.
8. CUCM -> Administration -> Voicemail ->voicemail mail Profile
9. Enter a name + Enter a voicemail pilot + Make this default
10. Set your Message waiting indicator Advanced Features -> voicemail -> Message
waiting indicators -> Add new
10. Add 9001 for MWI on, Add 9002 to turn MWI off
11. Under the line on the device, select the default voicemail profile, this
is used for people calling the extension
– set the busy forward to voicemail
– set the no pickup time till voicemail.
SIP Voicemail – Part 2
1. ON the Cisco Unity Server > Telephony integrations -> Phone System -> Add NEW
2. Telephony Integrations -> Port Group -> Add New. Enable MWI
3. Telephony Integrations -> Ports -> Add new -> Assign to “Phone System”
4. Create the user “Users -> Users” -> Add New
5. Set a PIN Under Edit “Change Password”, set the extension
//How Unity Connection handles calls
Direct calls = Message Button (user checks for messages by checking the buttons)
Forwarded Calls = CFNA, CFB, DND, Auto Attendant (Leave a message, it can have custom responses
for each of the different options)
Call Handlers
system = Auto message IE press 1 for sales 2 for Tech support ect.
Directory = Dial the line number at any time or press 2 to call “Calem Blake”
Interview = collects information on the caller, for example you can leave a message
and have that message forwarded.
Unity connection Administration
User is made from a template, which is made from a COS
—CUC Cisco unity connection with Call Manager Express
1.dial-peer voice 9000 voip
destination-pattern 9…
session target ipv4:<CUCM IP>
2. telephony-service
voicemail 9000
3. RESTART YOUR IP Phones
—Manually creating a VM Mailbox
1. Add a new mailbox
USers -> Add new -> Name + Extension
—Automatically adding users
2. Importing users
ON CUCM
1. Start Cisco AXL Web service
2. Create new user
3. Create a new group
4. Add AXL Service to group, group to user
ON Unity Connection Server
1. Phone intergrations -> Phone System -> Add new
2. Edit -> Cisco unified Manager AXL
3. Enter IP + port 443 username and password of AXL user on CUCM
—Adding users via LDAP
1.Under LDAP TAB -> LDAP Setup
2. Tick enable and enter field to pull
3. Under LDAP -> LDAP directory Configuration -> Enter OU’s //Use Distingush name ou=xxx, ou
4. To tie in authenication LDAP -> LDAP Authenication //identical to CUCM
COS – In Unity connection manager. Is settings for a user like, voicemail length and Text to speach
email retrieval